Refund policy

At Onliza Wear, customer satisfaction is our top priority. If you receive an item that is damaged, defective, or incorrect, we are here to help.

• Eligibility for Returns:

  • Returns or exchange requests must be filed within 3 to 5 business days of receiving your package.

  • To be eligible, the suit must be unstitched, unworn, unwashed, and in its original packaging with all tags intact.

• Non-Returnable Items:

  • Stitched (Pret) suits, customized orders, and items purchased on sale/clearance are non-refundable unless they arrive defective or damaged.

• Refund Options:

  • Once verified, we will process a replacement or issue a refund via Bank Transfer or Mobile Wallet (EasyPaisa/JazzCash).

  • Original shipping fees are non-refundable unless the error was made on our part.